Privacy Policy

Last updated: June, 2026

Citizens Creative LLP (“Citizens Creative”, “we”, “us” or “our”) is committed to protecting your privacy and handling your personal data responsibly and transparently.

This Privacy Policy explains:

• what information we collect
• how we use it
• how we keep it secure
• and your rights in relation to your personal data.

This policy applies to:

• visitors to our website
• prospective and current clients
• collaborators, freelancers and suppliers
• people who contact us by email, phone or social media
• newsletter subscribers (if applicable)

1. Who we are

Citizens Creative LLP is the data controller responsible for your personal data.

Contact details

Citizens Creative LLP
134 Buckingham Palace Road, London SW1W 9SA
Email: hello@citizens-creative.com

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO), although we’d always appreciate the opportunity to address your concerns first.

2. The information we collect

Depending on how you interact with us, we may collect and process the following types of personal data:

Contact information

Such as:

• name
• email address
• phone number
• company name
• job title

Communication information

Including:

• emails
• project enquiries
• workshop participation
• meeting notes
• feedback or correspondence

Technical information

Including:

• IP address
• browser type
• device information
• website usage data
• pages visited
• referral sources

Marketing preferences

We do not intentionally collect sensitive personal data unless it is voluntarily shared with us and necessary for a specific purpose.

3. How we collect information

We may collect information:

• when you contact us directly
• when you email us
• when you use our website
• when you subscribe to updates or newsletters
• during client, supplier or freelancer relationships
• through essential website technologies and embedded third-party content used on our website

4. How we use your information

We only use personal data where we have a lawful basis to do so under UK data protection law.

This may include:

To respond to enquiries

Including discussing potential projects, partnerships or collaborations.

To deliver our services

Including project delivery, communications, workshops, invoicing and relationship management.

To improve our website and communications

Including understanding how people use our website and content.

To send occasional updates or marketing communications

Only where you have consented to receive them or where we have another lawful basis to do so.

To meet legal, financial or regulatory obligations

Including accounting, fraud prevention and compliance obligations.

5. Cookies and website analytics

Our website may use cookies and similar technologies to improve user experience and understand how the site Our website uses only those technologies necessary for the operation and security of the site and the delivery of embedded content.

We do not currently use advertising cookies, social media tracking cookies or third-party analytics cookies.

If we introduce non-essential cookies or analytics technologies in the future, we will update this Privacy Policy and, where required, request your consent before they are used.

You can control cookies through your browser settings.

Analytics providers

We may from time to time use privacy-focused analytics or third-party analytics providers who may process limited technical information about your visit to help us understand website performance and usage.

Embedded video content

Our website may include videos hosted by Vimeo.

Where possible, we use Vimeo’s privacy-enhanced (“Do Not Track”) settings to reduce the collection of visitor data and prevent the video player from being used for advertising or tracking purposes.

When you view an embedded video, Vimeo may still process limited technical information necessary to deliver and display the video, such as your IP address, browser type and device information.

For more information about how Vimeo processes personal data, please refer to Vimeo’s own Privacy Policy.

6. Sharing your information

We do not sell your personal data.

We may share information with trusted third-party service providers where necessary to operate our business, including:

• website hosting providers
• cloud storage and collaboration tools
• accounting software providers
• email and communications platforms
• analytics providers
• professional advisers

These providers are only given access to information necessary for their services and are expected to handle personal data securely and lawfully.

7. International data transfers

Some of the services we use may process data outside the UK.

Where this happens, we take reasonable steps to ensure appropriate safeguards are in place to protect your information in accordance with UK data protection law.

8. Data security

We take appropriate organisational measures to protect personal data from loss, misuse, unauthorised access or disclosure.

While we take appropriate precautions, no online system can ever be guaranteed to be completely secure and so we have to let you know that any information you provide is at your own risk.

9. How long we keep information

We only retain personal data for as long as reasonably necessary. The exact retention period will depend on the nature of the relationship, the type of information involved and any legal or accounting obligations. We only retain data:

• the purposes it was collected
• legal, accounting or regulatory requirements
• legitimate business purposes

For example:

• client and project records may be retained for financial and contractual purposes
• marketing information may be retained until you unsubscribe or request removal

We may also retain anonymised information for research, planning or reporting purposes.

10. Your rights

Under UK data protection law, you have rights including the right to:

• access your personal data
• correct inaccurate information
• request deletion of your data
• object to certain types of processing
• withdraw consent
• request transfer of your information where applicable

To exercise any of these rights, please contact us at: hello@citizens-creative.com

We may need to verify your identity before responding to certain requests.

11. Third-party links

Our website may include links to, or embedded content from, third-party websites or services.

We are not responsible for the privacy practices or content of those external sites and encourage you to review their own privacy policies.

12. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our business, services or legal obligations.

The latest version will always be available on our website.